Team canvas
Team canvas: the support team
People and roles
Common goals
Personal goals
Purpose
Values
Needs and expectations
Rules and activities
Strengths and assets
Weaknesses and risks
Nina: team lead
Omar: billing
Reply within 2 hours
20% fewer repeat tickets
Nina: learn SQL
Omar: fewer late shifts
No customer ever feels stuck
Honest answers
Help each other first
Clear handover notes
Quiet hours to write guides
10-minute stand-up daily
Friday ticket review
Know the product inside out
A shared help library
Only Omar knows billing
Holidays in December
Ticket spikes after releases
Make a team canvas
Free · no sign-up
Canvases like a team canvas
Business model canvas
For a business
For a project or a team
When to use a team canvas
With a team
Talk through roles, goals, values and rules in one session.
A workshop
Run it in about an hour with sticky notes, one block at a time.
A company
Useful when a new team forms or someone new joins.
How to make a team canvas
- 1Who is in itTeam canvas: the support teamPeople and rolesCommon goalsPersonal goalsPurposeValuesNeeds and expectationsRules and activitiesStrengths and assetsWeaknesses and risks
- 2Why we're hereTeam canvas: the support teamPeople and rolesCommon goalsPersonal goalsPurposeValuesNeeds and expectationsRules and activitiesStrengths and assetsWeaknesses and risksNina: team leadOmar: billing
- 3How we workTeam canvas: the support teamPeople and rolesCommon goalsPersonal goalsPurposeValuesNeeds and expectationsRules and activitiesStrengths and assetsWeaknesses and risksNina: team leadOmar: billingReply within 2 hours20% fewer repeat ticketsNina: learn SQLOmar: fewer late shiftsNo customer ever feels stuckHonest answersHelp each other firstClear handover notesQuiet hours to write guides10-minute stand-up dailyFriday ticket reviewKnow the product inside outA shared help libraryOnly Omar knows billingHolidays in DecemberTicket spikes after releases
Helpful resources
Questions
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